Refund policy

RETURN & REFUND POLICY

We want you to be happy with your purchase. If you are not completely satisfied, you may request a return according to the policy below.

CRYSTAL PRODUCTS — 7-DAY RETURN POLICY

All crystal products, including crystal bracelets, necklaces, rings, and other crystal jewelry or crystal items, may be returned within 7 days of delivery.

To be eligible for a return:

  • The return request must be submitted within 7 days of delivery.

  • The item must be unused, unworn, and in its original condition.

  • The item must be returned with its original packaging, tags, and accessories, if applicable.

  • Items showing signs of wear, damage, alteration, or improper handling may not be accepted.

Because natural crystals may vary in color, texture, pattern, clarity, and inclusions, these natural variations are not considered defects.

OTHER PRODUCTS — 30-DAY RETURN POLICY

Non-crystal products, including clothing, hats, bags, backpacks, and other accessories, may be returned within 30 days of delivery.

To be eligible for a return:

  • The return request must be submitted within 30 days of delivery.

  • Items must be unworn, unused, unwashed, and in their original condition.

  • All original tags and packaging must remain attached or included.

  • Clothing must be free from stains, odors, makeup, pet hair, or other signs of wear.

HOW TO START A RETURN

Before sending any item back, please contact us with:

  • Your order number

  • The item(s) you would like to return

  • The reason for your return

Please do not send a return without contacting us first. Unauthorized returns may not be accepted.

RETURN SHIPPING

Unless the item arrived damaged, defective, or incorrect, customers are responsible for return shipping costs.

Original shipping charges are non-refundable.

We recommend using a trackable shipping service when returning your order. We are not responsible for return packages that are lost or damaged during transit.

DAMAGED OR INCORRECT ITEMS

Please inspect your order when it arrives.

If you receive an item that is damaged, defective, or incorrect, please contact us as soon as possible and include your order number and clear photos of the item.

If the issue is confirmed, we will work with you to provide an appropriate replacement or refund.

NON-RETURNABLE ITEMS

The following items cannot be returned:

  • Customized or personalized products

  • Items that have been worn, used, washed, altered, or damaged after delivery

  • Items returned outside the applicable return period

  • Items marked as final sale or non-returnable at the time of purchase

  • Gift cards

REFUNDS

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

Please allow additional processing time for your bank or credit card company to post the refund to your account.

Original shipping charges are non-refundable unless the return is due to an error on our part.

RETURN PERIOD SUMMARY

Crystal Products: Returns accepted within 7 days of delivery

Clothing, Hats, Bags, Backpacks & Other Non-Crystal Products: Returns accepted within 30 days of delivery